for visiting HomeandPersonalSecurity.com.
Every day we help more than 1000 customers find the Home Security Systems
and Home Security Alarms they need. With a selection of over 1000 Home
Security Systems products you are sure to find just the item you are
looking for. We have been in the Home Security Systems
business since 1998 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing an order online?
Have a question about a product? Want to check on the status of
your Home Security Systems order?
Call our friendly and knowledgeable customer service department and
they can take your order over the phone, give you more info about a
product and answer any other questions you may have.
8am - 5pm CST
Return Policy on all Home
Security Systems products
If you are not fully satisfied within 14 days of the delivery
date, please return your order to us. Call our dedicated customer service
at 972-724-7997 and they will assign to you a Return Authorization Number
(RAN) which allows us to keep track of the return.
NOTE: We will
not accept returned packages if a RAN has not been assigned to the order.
If you return a package with out having been assigned a RAN the package
will be denied and returned to you and all associated costs will be
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able condition,
not dirty and not washed. We cannot accept returns for an item with
any indications that it has been used.
Return shipping costs are your responsibility unless the
item is damaged or defective. All returns are subject to a 30% restocking
fee and must be returned within 2 weeks (14 days) after receiving the
item. If you have any questions about the restocking fee as it pertains
to your order please call us before we ship the product as once it leaves
the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at admin@HomeandPersonalSecurity.com
or via telephone at 972-724-7997.
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or
defective, we will either replace the broken parts if possible or ship
out a new one completely at our expense.
Requests for replacement parts will be processed as quickly
as possible. Please note that we are not able to express ship replacement
We work hard to make your shopping experience at HomeandPersonalSecurity.com
an enjoyable one.
Lost or Missing Packages
We utilize primarily UPS, FedEx and DHL to ship our products
to customers. Occasionally we will use other companies, you can contact
our customer service department to determine which shipping company
will be delivering your packages. Unless you the customer pre-requests
a "Signature Required" delivery we rely on our shippers delivery
confirmation via tracking numbers to determine that an order has been
succuessfully delivered. Occasionally customers will order products
and not require a signature upon delivery and the package will be left
on door step, back door, etc and the customer will not find the package
due to theft or accidental loss. In these instances we, HomeandPersonalSecurity.com,
will not take responsibility for the missing package nor will we grant
a refund or replacement and you the customer will need to file a claim
directly with the shipping company.
If you have any concerns that your order or package will
be removed from your residence or business prior to your taking possesion
after it is delivered we encourage you to call our customer service
department at 972-724-7997 or email admin@HomeandPersonalSecurity.com
prior to placing an order and specifying you want a "Signature
Required" delivery. This is an especially good idea for larger
orders or if you have had problems in the past with missing packages.
If you do ask us for a "Signature Required" delivery we will
take full responsibilty of your delivery until the package has been
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or exchanged
product back from you. Within 72 hours of receiving the item back in
our warehouse, you will receive an e-mail that reflects that your credit
card has been credited.
All refunds granted are for the purchase price of the
product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it,
please call us at 972-724-7997 within four hours of placing your order
to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer
service will do all that we can to stop the items from being processed
and/or shipped but there is no guarantee that we will be able to stop
it in time.
the right to cancel any order due to pricing changes with manufacturers,
pricing errors, ommissions, mistakes, or for any other reason. While
we make every effort to satisfy every customer and fill every order,
occasionally we make a mistake on our website regarding pricing, instock
status of a product, or description. In these instances customer service
will notify you of the mistake and ask if you would like to cancel the
order or proceed with the correct pricing or information.
Information We Collect and How We Use It
We will never sell any customer information, including
e-mail addresses, to any third party. This is our pledge to you, our
customer. Any information gathered on this site will be used only by
Homeandpersonalsecurity.com for the purpose of setting up commercial
accounts and communications regarding orders placed with Homeandpersonalsecurity.com.
Homeandpersonalsecurity.com collects certain information
from and about its users three different ways: from our Web Server logs,
the user, and with cookies.
A. Web Server Logs and Cookies: A cookie
is a small text file placed on your computer’s hard disk by
a Web page server. Cookies cannot be used to run programs or viruses
and ours automatically delete themselves after 5 days if you have
not created a shopping cart during that time.
When you visit our site we may track information to
administer the site and Homeandpersonalsecurity.com may use the cookies
to track your shopping cart information once you begin actively shopping
here. The cookie also eases your shopping experience by loading pages
B. Personal User Information: Visitors
to our site can register to purchase merchandise. When you register,
we will request some personal information such as name, address, email,
telephone number, fax number, account number, and other relevant information.
If you are purchasing merchandise we will also request financial information.
The financial information we collect is used only to bill you for
the merchandise you purchased. If you purchase using a credit card,
this information may be forwarded to your credit card provider. For
other types of registration, we may ask for the relevant info.
One month after your order is placed your credit card
information is automatically deleted from our database. Your privacy
is our first and main concern. We understand you want to purchase
home security products and systems online and not have to worry about
compromising your personal information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our Web site and our customers,
we face the same risks as all Internet companies.